Frequently Asked Questions

• No notifications about entering/exiting from places
• What does the semitransparent circle on the map near the child's location indicate?
• Do not get the location from the kid's phone.
• How to add kid's phone to the Find my Kids application?
• Child’s phone Android 9 setting instruction
• Manual settings for Android 7-8
• Error in the Find My Kids app: Child’s phone setup is required.
• Too frequent notifications about child's movements.
• No notifications about child's movements.
• Child’s phone Android 10 setting instruction
• Manual settings for ZTE phone
• What can I do if the email can't be confirmed?
• Why send the code to the child's phone?
• No notifications about entering or leaving specified places
• What to do if purchased subscription or Google Play minutes are not added?
• Problems with recording and listening
• Why my child device doesn't send its location?
• How to transfer your subscription to a new phone?
• How to allow access to the microphone on the child's phone
• How to allow access to geolocation
• No access to mode of transport tracking
• How to turn battery optimization off?
• Why do you need the authorization ?
• Child’s phone Honor Android 10 setting instruction
• Child’s phone Honor Android 8 setting instruction
• Child’s phone Honor Android 7 setting instruction
• Child’s phone Android 9 one setting instruction
• Child’s phone Android One 10 setting instruction
• Child’s phone Redmi / Xiaomi Android 10 one setting instruction
• Child’s phone Redmi / Xiaomi Android 10 one setting instruction
• Child’s phone Huawei Android 10 setting instruction
• Why the location is inaccurate?
• Where to find the code to connect the kid's phone?
• How to set up LG G2 for working with Find My Kids app (Android 5.0.2)
• Apps statistics
• Manual settings for Xiaomi