Frequently Asked Questions

• No notifications about child's movements.
• Too frequent notifications about child's movements.
• Error in the Find My Kids app: Child’s phone setup is required.
• Why the sound around is not working?
• No notifications about entering/exiting from places
• How to add kid's phone to the Find my Kids application?
• Do not get the location from the kid's phone.
• What does a large red circle on the map mean?
• What should I do if I see the “No signal for more than X hours/days” notification in the app?
• Manual settings for kid's iPhone
• Where to find the code to connect the kid's phone?
• Why the location is inaccurate?