Protecting your family means protecting your data
You trust Findmykids to help you care for the people you love. We honor that trust by being open about how we use and protect your family’s data, and how you can control it
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The privacy laws and rules we follow
Laws and regulations
GDPR
GDPR (General Data Protection Regulation) is the EU’s data protection law. It gives people the right to see, correct, and delete their personal data, and sets strict rules for how companies process it
COPPA
The COPPA (Children’s Online Privacy Protection Act) is a US law that protects the personal information of children under 13. Companies must get a parent’s consent before collecting a child’s information
CCPA & CPRA
The CCPA (California Consumer Privacy Act) and the CPRA (California Privacy Rights Act) are two California laws that give residents the right to know what personal data companies collect, ask for it to be deleted, and opt out of its sale or sharing
App stores and platform requirements
App Store guidelines
Apple sets privacy rules to protect your data and checks that our app collects only necessary data, makes permission requests clear, and limits tracking across apps and websites
Google Play policy
Google requires us to request only the permissions our app needs, explain why we need access to sensitive data, and clearly state how we collect, share, and protect your data
Huawei AppGallery guidelines
AppGallery uses four layers of security checks to detect harmful behavior, privacy risks, and security flaws. Our app is checked before release and regularly afterwards
Privacy Policy
What data we collect, why we need it, who we may share it with, and your rights
What this means in practice
We only collect the data we need
We collect your personal data to provide and maintain our services, help you keep your child safe, improve your experience, and understand how our app is used.
We only process your data for specific purposes and follow the rules that protect your privacy
We protect your data
We encrypt your data as it moves between the app, devices, our servers, and while it’s stored. We also protect it against loss, changes, and unauthorized access.
Our team can access your data only to respond to your requests, such as when you contact support
We explain what data we collect, and you decide what happens to it
Our Privacy Policy explains what data we collect, why we need it, how long we keep it, and when we may share it with other companies.
In the app and your phone’s settings, you can manage location access, notifications, who’s in your circle, and your account. You can also ask for a copy of your data or ask us to delete it
Manage your data
In the Findmykids App
Open Findmykids and go to Settings to:
- Change location access
- Choose who’s in your circle
- Set up notifications and features
Get a copy of your data
Delete your data
Frequently Asked Questions
It’s important for us that you have full data control. If you would like to know what data we process and how you can change them, visit our Privacy Policy or contact us at privacy@findmykids.org.
If you need to delete your account, you can do it in the app in the My Account tab or contact us at the email address above.
Yes, you can request this information.
Contact us in the support chat in the app or send an email to privacy@findmykids.org
We care about your privacy, so we’ll first ask you to confirm your access to the account. Once verified, we’ll check if the data for that period is still stored in our system.
Please note: if the request comes from someone other than the kid’s account owner, we can only provide data upon an official request from competent state authorities.
Please keep in mind that our ability to provide data depends on whether it is still saved in our systems. We cannot guarantee data recovery for periods where information is no longer stored.
We may use third-party analytics providers software that collects statistics to help us better understand how we can improve the app for you. This software may record information about how often you use the app. For more info - visit our Privacy Policy.
If you make a purchase in the app or on our website, all payments are processed either by the stores or payment systems who take full responsibility for payment security. Findmykids doesn’t store any payment card information.
Findmykids needs location access so you can see your loved ones on the map — and they can see you.
Data is sent from your kid’s or family member’s device, processed, and displayed in the app.
Granting location access helps you always know where your kid is — even if they don’t answer calls or are in an unfamiliar place.
If location access is turned off on your kid’s or another family member’s phone, the app won’t be able to show where they are.
Yes, your kid can see your location if they have the Findmykids app installed.
If your kid is using the Pingo app, they won’t see you on the map.
To let your kid also view your location and routes, invite them to the new version of the app:
- Open Findmykids
- Swipe up the feed
- Choose Add Person
- Tap Share the Code.
💡 The code is valid for 3 days - Share the code via social media, messengers or text messages.
Your kid needs to download Findmykids and create an account
💡 You can add up to 20 members to one circle.
Yes, here’s how to stop sharing your location:
- Open Findmykids
- Tap the menu icon in the upper left corner
- Choose Location Settings
- In this tab, you can hide your location
A Kid cannot hide their location.
Yes, Adults can see each other’s location and routes on the map.
But you can stop sharing your location. You can find the feature this way:
- Open Findmykids
- Tap the menu icon in the upper left corner
- Choose Location Settings
- In this tab, you can hide your location
A Kid cannot hide their location.
If you leave the circle, neither you nor the other members will be able to see each other’s location anymore.
You can always create a new circle and use the app together with other members.
If you deleted the app and cancelled your subscription
All your data, settings, connected devices, and route history remain completely safe on our secure servers. If you reinstall Findmykids and log back into your account, all your information will be restored.
If you deleted your account
Your profile, all associated personal data, and settings are permanently erased. It won’t be possible to restore them.
How to permanently delete your account and data
Findmykids Account:
- Open Findmykids
- Tap the menu icon in the upper left corner
- Choose My Account
- Tap Delete Account
Important: it’s impossible to recover your data after deletion.
Pingo account:
To delete data from the Pingo app, contact our support team — we will help you remove everything manually.
Any questions about privacy?
Our privacy team can help with your settings, our documents, or a request you’ve sent