Not working? Flaws in SeTracker app
While being compatible with many child tracker models, SeTracker, an app that has been taking the child monitoring segment by storm, has a number of considerable technical flaws that make it a subpar choice for smartwatch users. This article gives a detailed account of the issues and explores some good alternatives available on the market.
- A brief description of the app
- Issues with the service
- How to uninstall SeTracker
- Alternatives to SeTracker
SeTracker is a parental monitoring app compatible with iOS and Android-based devices. The app uses geolocation to track the paired device, offering some extra features aimed to facilitate the monitoring process. These include:
- location history;
- setting up safe zones;
- GPS tracker compatibility;
- a number of additional health-related options;
- emergency number support;
- voice messaging support.
App’s technical flaws
However, despite its advantages, the app still suffers from numerous bugs that can spell trouble (or at the very least, inconvenience) for its users. Some common glitches and mistakes are listed below.
This error usually occurs when the server undergoes maintenance or is overloaded due to high user traffic – the «peak hours» usually falling in the late afternoon. A software update is set to simultaneously roll out every month, which can also lead to the server being unreachable.
This error can be triggered by multiple factors:
- mistakenly using an incorrect login or password;
- server maintenance;
- the app’s database failing to recognize the device due to a recent ID reset.
The registration process also contains a number of unfortunate pitfalls. For example, if you haven’t used your account for a year or longer, a device binding error may occur when trying to register your device. Another common error is the «Confirm Registration» button becoming unresponsive, which can be caused by trying to use an insufficiently secure password or an excessively long username.
Unable to locate network equipment
This error pops up if the software is unable to synchronize the data with the smartwatch. Some causes of the error include:
- insufficient balance and/or no internet access;
- the paired device is turned off or getting a poor signal;
- incorrect APN settings;
- the software failing to identify the device’s IP address.
«Remove alarm URL» message
The app sends this notification when the child removes the smartwatch from their wrist (provided that the corresponding feature is enabled in the app settings) – however, it’s not unusual for malfunctioning trackers to cause a false trigger. If you receive these notifications but your child claims to not have taken off the watch, the device may be in for some maintenance.
Inaccurate location tracking
If the app consistently displays locations that are way off the mark, your phone may not support LBS (location-based services). Alternatively, the corresponding option may be ticked off in the SeTracker app settings.
The call line is always busy or the calls fail to connect
This error may occur if the smart-watch is not included in the caller’s contact list, the number is entered using an incorrect format or the «Do Not Disturb» mode is activated on the smartwatch.
Many users report receiving errors 86186 and 86909 when using the app. These errors may occur due to the following reasons:
- Connection loss or server malfunction during the update process.
- Trying to choose a username that is already taken.
- Using Wi-Fi instead of mobile internet when trying to complete the registration process.
- Encountering one of the known iOS-specific glitches.
Unable to turn off the watch
This issue is caused by not using the correct remote access settings in the app. Alternatively, using a SIM card also can prevent the smartwatch from shutting down properly.
Issues with the service
Numerous flaws caused by non-inclusive design choices and questionable technical execution also hinder the usability of SeTracker considerably. The following list compiles the most apparent issues:
- the app is only available on smartphones;
- device pairing and setup process is unnecessarily complicated;
- the app only works with mobile internet;
- inaccurate location tracking (with the margin of error sometimes exceeding 3 km);
- the registration process is troublesome and so is restoring access to your account;
- localization quality leaves much to be desired;
- connection with the servers is unreliable and there is tech support is hard to get a hold of;
- intrusive ads.
SeTracker does not recognize the device
After updating the app, your child’s watch can sometimes unpair from your device at random, with all attempts to pair the devices triggering the «watch not connected» prompt.
Possible causes include:
- no internet connection;
- using a SIM-card that does not support 2G;
- failure to recognize the ID/IMEI number of the watch;
- insufficient balance;
- error in ip_url server settings.
The device has already been paired with another account
A self-explanatory cause of this issue is the watch being previously paired with another account, for instance, if you bought it secondhand and the selling party had not bothered to reset the ID.
If you are positive that you haven’t paired the watch with any other accounts but still receive the message, the likely cause is your child’s smartwatch sharing its ID with another watch (this happens surprisingly often). Because SeTracker’s tech support is often unresponsive, it is very hard to resolve the issue in the current state of the app’s development.
This device ID doesn’t exist
This error occurs due to SeTracker’s database not containing the ID/IMEI number of the watch – it may happen if the smart-watch you use is a) a counterfeit copy or b) manufactured by a local, not internationally recognized brand.
Waiting for the administrator’s authorization
SeTracker automatically grants admin privileges to the first device paired with the smartwatch. This means that all subsequent attempts to pair the watch with another device will require an authorization from the owner of the original device. If you receive this notification, it means that the smartwatch has already been paired with another device – in case this happens, you will need the owner’s approval to proceed.
Occasionally, this issue can also happen with counterfeit smartwatches.
«I forgot my password» feature not working
If you have not linked your e-mail address to your account, «I forgot my password» feature can be locked out completely. Interestingly enough, only the second version of the app requires the user to provide an e-mail during the registration, with the first and the third version leaving it as optional, but still disabling the password recovery feature if the e-mail is missing.
App fails to open
SeTracker crashing during launch or not opening altogether is most often a result of the authorization server being down or the smartwatch being paired incorrectly. The iOS version of the app is particularly notorious for this issue.
Emergency calls not working
The emergency call button becoming unresponsive is usually due to the smartwatch containing a manufacturing defect. Alternatively, your tracker may not come with a list of pre-installed emergency numbers by default, in which case you will need to enter them manually.
How to uninstall SeTracker
Deleting your account
Some cases when you might consider deleting your account are:
- giving/selling the watch to another user;
- forgetting your password (if the password recovery feature is unavailable);
- a data leak;
- the app forcing you to buy premium.
You can delete your SeTracker account by contacting tech support. Another option is resetting your smart watch’s ID and IMEI numbers – some models have this feature built-in, while some will require you to contact the manufacturer and ask them to reset the number remotely.
Swapping out SeTracker for another app
To replace SeTracker with another app, you need to follow these easy steps:
- First and foremost, you should unpair the device from the SeTracker app: Profile – Devices – Edit – Delete – Confirm the action
- Afterward, you can safely uninstall the app.
Finally, you can download the new app and go through the device pairing process (you may find instructions for installing Find My Kids app here)
Alternatives to SeTracker
Because of the inherent flaws of the app and a problematic setup process, many parents are looking for a quality, hassle-free alternative to SeTracker. Here are a couple of apps that offer similar functionality, boast consistently positive feedback and enjoy high popularity among the users.
Find My Kids
Find My Kids is an excellent alternative choice to consider. This software is stable, has a simple, intuitive user interface and carries a wealth of useful features. Thanks to its fast navigation system and up-to-date, accurate maps, you will never lose track of your beloved child, and the built-in messaging service will ensure swift, secure and convenient communication between the family members.
The tech support team is quick to respond to any questions and the setup process is smooth and easy to follow.
Install the app Find My Kids
To check your child’s locations and be sure that everything is fine with your child!
The main advantages of Find My Kids include:
- real-time child monitoring system;
- detailed location history;
- callback with LIVE-listening function;
- voice and text messaging support;
- option to designate safe areas («Home», «School» etc.);
- step tracker;
- emergency call button;
- instant device response time and accurate geolocation;
- built-in chat for parents;
- ability to monitor child’s battery charge;
- intuitive UI;
- compatibility with a wide range of smartwatches;
- ease of installation and usage.
The app is available for download on the App Store and Google Play.
Life360 is a rather useful app that lets its users always keep track of their family members and close ones. It comes with an exhaustive array of features, but, considering that the app was designed with all ages in mind, some of them (such as roadside assistance and crash reports) may turn out unnecessary and overwhelming, especially if you just want to know the location of your child. Nevertheless, this app can prove a great choice for some of the families – just make sure your family members are on board with it.
FamiSafe is a child monitoring tool that can come in handy if you want to track your child’s location and internet activity. Besides the tracking feature, the app also offers a selection of tools for monitoring all activity on the phone and restricting your child’s access to inappropriate content such as pornography and gambling.
Please be aware that, while most kids are okay with the parents knowing their location, giving them absolute control over their internet activity might be a line that some children will be very unwilling to cross. Consider carefully whether this feature is warranted and if you decide against it, then opt for apps that do not include it altogether – kids today are quite tech-savvy and can tell right away whether an app is breaching their privacy or just making sure they are physically safe.
While being an excellent app in its own right, SeTracker has a sizable collection of flaws which often can interfere with keeping track of your child. The issues such as the server being unavailable at the most inopportune times, the app’s questionable optimization for iOS and inaccurate geolocation not only make interacting with the app inconvenient but can also potentially compromise your child’s safety. Instead, we encourage you to consider giving Find My Kids a try: free from bugs and design flaws, it offers a feature-rich, easy to use way to always be sure your children are safe and sound.
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